Refund policy
Our offerings are made for you, not stocked for anyone.
Every Ishvara offering is physically carried to the temple and offered there before it is packed and sent. Once that has happened, it is not stock we can return to a shelf — it was offered on your behalf, and it belongs to your home. For that reason we do not accept returns or exchanges for a change of mind.
We think that is the respectful way to treat what we send you. It also means we take full responsibility when something goes wrong on our side.
If anything is wrong, we replace it
Tell us within 7 days of delivery and send a photograph. We will replace the item or refund you in full — your choice. This covers:
- Damage in transit
- The wrong item, or a missing item from your order
- An order that never arrives
You do not need to send anything back to us. A photograph is enough.
How to reach us
Email support@ishvara.co.in with your order number and a photograph. We reply within 48 hours.
Refunds
Approved refunds go back to your original payment method within 5–7 business days. Your bank may take a few days more to show it.
What we cannot take back
Offerings that have been made in your name, and items returned for a change of mind. If you are unsure whether an offering is right for you, write to us before you order — we would rather help you choose than take your money for the wrong thing.